Shipping & Returns

Last Updated: May 2026

Worldwide Delivery

Corten Steel Company delivers worldwide. We have dedicated country-specific websites serving Australia, Canada, Ireland, New Zealand, Singapore, the United Kingdom, and the United States. Each country website provides locally relevant shipping options, pricing, and delivery timeframes. If you are located in a country not listed, please contact us at [email protected] to discuss delivery options.

Delivery Coverage

Countries We Serve

• Australia: cortensteel.net.au
• Canada: cortensteel.co
• Ireland: cortensteel.irish
• New Zealand: cortensteel.co.nz
• Singapore: cortensteel.asia
• United Kingdom: cortenworld.co.uk
• United States: cortensteel.store

For delivery outside these regions, please contact us directly to obtain a shipping quotation for your location.

Delivery Timeframes

Delivery timeframes vary depending on your location, the specific products ordered, and current production schedules. The following are estimated timeframes and are not guaranteed:

• Standard in-stock items: 5–21 business days after dispatch
• Made-to-order items: Production time plus 5–21 business days for delivery
• Custom and bespoke orders: Production time to be advised at quotation stage, plus shipping

Timeframes may be affected by customs clearance in your country, public holidays, adverse weather conditions, and carrier capacity at peak periods. We will provide you with tracking information once your order has been dispatched, allowing you to monitor its progress.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the products ordered and your delivery destination. Exact shipping costs are calculated and displayed during checkout on your country-specific website before you confirm and pay for your order. We do not add hidden shipping costs after checkout. For very large or heavy orders, an additional shipping quotation may be required, our team will contact you if this applies to your order.

Free Shipping

Free shipping promotions may be offered from time to time on country-specific websites. Please check your local website for any current free shipping thresholds or promotional offers.

Packaging and Transit Protection

All corten steel products are carefully packaged to protect them during transit. Large flat items such as panels and screens are typically shipped on pallets with protective wrapping. Smaller items are packaged in sturdy cardboard boxes with appropriate protective materials. All orders are covered by transit insurance against damage or loss during shipping.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices displayed on our websites. We recommend checking with your local customs authority for information on any applicable import charges before placing your order.

Returns Policy

Damaged or Incorrect Items

If your order arrives damaged in transit or if you receive incorrect items, please contact us within 7 days of delivery. Please retain all original packaging materials and take clear photographs of the damage or incorrect items before contacting us. We will arrange a replacement or full refund for any items that arrive in unsatisfactory condition due to transit damage or fulfillment error.

Change of Mind Returns

If you wish to return items due to a change of mind, please contact us within 14 days of receiving your order. Items must be returned in their original, unused condition with original packaging. The cost of return shipping is the responsibility of the customer unless the return is due to our error or a product defect. Please contact us before returning any items to obtain a return authorisation.

Custom and Bespoke Orders

Custom-fabricated and bespoke orders cannot be returned unless they are defective or do not conform to the agreed specifications. Please review all specifications carefully before confirming a custom order.

Refund Process

Once we have received and inspected any returned items (or approved a refund for damaged items based on photographic evidence), we will process your refund within 5–10 business days. Refunds are issued to the original payment method used for the purchase. The timeframe for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned:

• Custom and bespoke fabricated items made to your specifications
• Items that have been installed, welded, or permanently modified
• Items returned more than 30 days after delivery
• Items returned without prior return authorisation

Patina and Natural Variation

Please note that natural variation in the appearance of corten steel, including colour, texture, and patina development, is inherent to the material and is not considered a defect. We provide detailed product information and real-world photography to help you understand the natural variation you can expect. These natural variations are not grounds for a return unless they represent a material departure from the product specification.

Contact for Shipping and Returns Enquiries

For all shipping and returns enquiries, please contact our customer support team:

• Email: [email protected]
• Phone: +66 098 391 3877
• Business Hours: Monday to Friday
• Address: Suite 15, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand

When contacting us about a shipping or returns issue, please have your order number, delivery address, and relevant photographs ready to help us resolve your issue as efficiently as possible.